Rich Media Client Services Specialist
Google - Shanghai, China (Shanghai City, China)
Rich Media is on the cutting edge of Google’s Display business and is growing at an unprecedented rate.
You also provide support as our ads are among the most engaging and dynamic on the Internet and utilize the most innovative display formats technically possible [yeah, like: Asphalt Paving Get Free Quotes From Service Pros. Start Your New Project Today! ServiceCafe.com/Asphalt-Paving;
We partner with the world’s largest marketers, publishers, and agencies to grow their businesses through cutting edge technologies and marketing strategies. Our team consists of sharp, analytical minds and enjoys solving complex strategic, operational and technical challenges for the world’s largest publishers and advertisers.
As a member of the gTech team, you will help to push the boundaries of the online display industry.
As a Rich Media Specialist, you'll oversee and manage all technical aspects of various DoubleClick Rich Media for our top agency and advertiser clients. You bring a proven track record of analytical problem-solving and technical expertise as well as excellent communication skills to help grow the China market.
You are also someone who can identify opportunities for increased effectiveness of our products and work with Product and Engineering teams to continuously improve our products.
You also like to combine your entrepreneurial spirit and technical skills to build tools on the fly to help scale our business and operations. Ideally you're already familiar with online advertising and have experience working within the industry. You should have a high technical aptitude and enjoy hands-on learning in a fast-paced environment. You are someone who can identify opportunities for increased efficiencies and launch and execute to continuously improve our operations.
If you enjoy providing great customer service [and who doesn't] and working on complex technical issues, this job is for you!
Responsibilities: Maximize revenue by ensuring high adoption/usage of DoubleClick’s Rich Media; be the primary day-to-day contact for clients, creative agencies, internal teams and publisher sites by providing prompt, professional technical support and service to ensure a high level of customer satisfaction.
Partner with Sales to scope and collect client requirements, provide guidance on best practices, and apply technology and product knowledge to address customer’s business and technology needs.
Work with media and creative agencies, as well as publishers to evangelize [!, mhhm] and train customers and employees on product fundamentals, best practices, advanced topics, new features, custom content and available self. [Like ads for Country-Wide Insurance Company, complete with the following disclaimer on their Google listed web site: "Neither Country-Wide Insurance Company nor its partners warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, service, or process disclosed by its website, its documents, or its applications. resources." [Nice guys]
Collaborate with other Google departments to drive communication, prioritization, analysis, and resolution of customer challenges and issues. Lead the analysis and research for complex technical issues and work with senior personnel on the Escalation Management, Engineering, Sales, and Product Management teams.
Maintain industry, Google/DoubleClick product, and customer knowledge to provide successful ad management operational and technical consultation. Lead or contribute to projects that increase operational efficiency by developing internal and external tools.
- BA/BS degree (In lieu of degree, 4 years of relevant work experience).
- Ability to absorb complex technical concepts and communicate them to a non-technical audience.
- Capability to become an expert in new technologies in a short time frame.
- Creative problem-solving and analytical skills.
- Web analytics and ad serving knowledge.
- Fluent in Mandarin Chinese and English (written and spoken).
Rich Media Operations is on the cutting edge of Google’s display business and is growing at an unprecedented rate. The Rich Media Operations team leads Google’s engagement with large brand advertisers, technology partners, website publishers and creative agencies.
Today we provide support for highly complex technical issues and campaign management for some of the most lucrative online display campaigns in the world! [hey, an exclamation point, they must mean it]
Our ads are among the most engaging and dynamic on the Internet and utilize the most innovative display formats technically possible. Come be a part of this exciting organization today!
Google is not a conventional company, and we don’t intend to become one. [We do want to be rich, but hey so what, we're still unique, and we have many many foosball tables]
True, we share attributes with the world’s most successful organizations – a focus on innovation and smart business practices comes to mind – but even as we continue to grow, we’re committed to retaining a small-company feel.
At Google, we know that every employee has something important to say, and that every employee is integral to our success. We provide individually-tailored compensation packages that can be comprised of competitive salary, bonus, and equity components, along with the opportunity to earn further financial bonuses and rewards.
Googlers thrive in small, focused teams and high-energy environments, believe in the ability of technology to change the world [and bonuses and equity components help change the world; a lot, a real lot] and are as passionate about their lives as they are about their work.
[Google is going to China, to do good -- oh,who cares, they don't, about making money -- there's so much more important pursuits like solving complex, strategic and operational problems for the world. Maybe they should be a non-profit. Capitalism is after all so silly.]